Help

For any e-store inquiries please send us an email at shop@dheygere.com.

DELIVERY AND SHIPPING COSTS
Goods are dispatched from Monday to Friday. You will receive a tracking number via email when your order leaves our warehouse.

France: free delivery
European Union: 20€
Rest of the World: 35€
Free delivery worldwide for orders over 200€

Please note that our shipping costs do not include import duties.

RETURNS AND REFUNDS
You have 14 days upon receipt of your order to return your item(s) and get a full refund. If you want to return an item please email us at shop@dheygere.com.
The returned items must be unused, in perfect condition and in their original packaging in order to get a full refund.
The shipping costs are not refundable.
Unless the product you ordered is defective, we won’t cover the return costs.
You should use a trackable shipping service and purchase a shipping insurance as we cannot guarantee we will receive the returned item(s) otherwise.
Once we receive your returned item(s), we’ll notify you of the approval or rejection of your refund. If your return is approved, you will automatically receive your refund receipt via email and the refund will be applied to your credit card within 5 business days.

PAYMENTS
We accept payments through PayPal, Visa and MasterCard. All information is encrypted using SSL encryption, which prevents unauthorized access to card details.